FAQs

We have a wide range range of payment methods available for you to choose

PayTM ( Payment Gateway) :
Credit / Debit Card
Net Banking
EMI*
Mobile Wallets
PayTM Wallet
Whatever payment option you choose, you can be rest assured that our trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.

our online transactions on https://www.xclusivecart.com are secured with the highest levels of transaction security currently available on the Internet. All credit and debit card payments on https://www.xclusivecart.com/ are processed through a secure and trusted payment gateway.

You can choose to checkout as a guest. You can view products and prices if you are not logged in as a registered user on SmartMedicalBuyer.com. You will be prompted to enter your contact details while checking out and will be registered automatically during the process.

We have a fairly efficient search functionality with prompts based on the keyword you search for. In case use the chat function to send a query to our customer service and we will respond in a day.

Customers can submit any queries/complaints to our trained customer care representatives through the following platforms:

Via the Leave a Message form found in the footer of every page
Via Email – Write to us on customercare@xclusivecart.com regarding any queries/complaints that you might have
Via our Live Chat – Speak to our trained customer service executives OR Leave us a message if we’re offline and we’ll get bak to you within 24 hours
We will ensure that your queries/complaints are replied to within 24 hours and are resolved at the earliest.

We will ensure that your queries/complaints are replied to within 24 hours and are resolved at the earliest.

Products once sold can be returned for a refund if and only if they meet our terms and conditions. To return an item, the buyer can email us a return request on customercare@xclusivecart.com within 10 days of the receipt of the product. Once the request has been registered, www.xclusivecart.com endeavors to evaluate the query and have the items collected by our logistics partners in a timely manner.

If the buyer has received an email from our customer service team confirming the refund, please be assured that www.xclusivecart.com has initiated the refund request with our partner bank and will be processed shortly. However, if there has been a significant delay please feel free to write to us on customercare@xclusivecart.com and we shall resolve your concerns.